*SUMMARY*: Greek Peak’s Hope Lake Lodge Waterfalls Spa is seeking a part-time Spa Receptionist.
Under the direction of the Spa Director, this position will be responsible for assisting in the daily operations of the facility to include booking of appointments, greeting of customers and processing of orders in the spa while maintaining a professional and calm atmosphere.
Must be at least 18 years of age and have weekend availability.
*DUTIES AND RESPONSIBILITIES INCLUDE: *
(Other duties may be assigned)
* Provide professional and friendly service to all guests and employees
* Check guests in and out effectively and efficiently while upselling our products in the spa
* Answer phones, schedule appointments and greets all guests promptly and politely
* Communicates effectively with other employees and service providers
* Meets guest’s needs and actively provides a comfortable wait
* Gains knowledge of retail products and services offered in the spa and resort
* Is able to maintain a cash bank effectively, following all procedures for setting drawer up, ringing guests out and balancing at the end of each shift
* Actively works to promote and increase spa memberships
* Works closely with Spa Director to perform additional duties as assigned to assist in daily operations
* Actively seeks new ideas and promotions to increase revenues of products and services in spa
* Attend all department and employee meetings as required
* Follows established safety procedures
* Maintains order and cleanliness of area to present a pleasant and professional image to guests
* Complies with all spa and resort policies and procedures
*QUALIFICATIONS/REQUIREMENTS: *
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma or general education degree GED or one-year related experience and/or training; or equivalent combination of education and experience.
* Must be at least 18 years of age
* Must have weekend availability
* Excellent customer service skills
* Efficient, well organized, and able to handle a variety of duties simultaneously
* Energetic, enthusiastic, and motivational
* Ability to explain various treatments/services to guests
* Professional manner, discretion, and appearance
* Excellent verbal and written skills
* Able to show initiative and make decisions
* Proficient in appropriate computer skills and office equipment
* Willingness to work a varied work schedule including days, evenings, weekends, and holidays
Job Type: Part-time
Pay: $15.
00 per hour
Expected hours: 15 – 20 per week
Benefits:
* Employee discount
Weekly day range:
* Every weekend
Work Location: In person
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